Get help fast for float, device, and transaction issues.
+509 2813 0000
Agents · 24/7 for critical issues
In-app agent chat
6:00am – 10:00pm daily
agents@antilfi.ht
Responses within 1 business day
Quick answers before you file a ticket.
Expected first response time by severity.
| Severity | Channel | Response |
|---|---|---|
| Critical — funds at risk | Phone hotline | 15 minutes |
| High — device or float blocked | Live chat | 1 hour |
| Normal — general question | Support ticket | 1 business day |
| Low — feedback / suggestion | 3 business days |
Tickets are recorded against the launch portal's placeholder API. Live support routing connects once the AntilFi help desk integration is enabled.